No, tell us what you really think...
In response to an email from a customer telling a company that they were cancelling the hire of a marquee for their upcoming wedding, an employee of a New Zealand company sent an email with the following comments: "Thanks for your reply. Your wedding sounded cheap, nasty and tacky anyway, so we only ever considered you time wasters." The email goes on from there - definitely read it to see the customer service fire bomb of the year.
The employee got fired. Weird twist: she's married to her employer. I wonder if they've put the ubiquitous tape line down the middle of the bed as well?
As if the whole incident wasn't bad enough, it's now hit the international media. And unless some trickster has faked up what seems to be a real company website, it seems that the whole thing is true.
Appalling, but really, what wouldn't you give every once and a while to tell a customer what you really thought?
The employee got fired. Weird twist: she's married to her employer. I wonder if they've put the ubiquitous tape line down the middle of the bed as well?
As if the whole incident wasn't bad enough, it's now hit the international media. And unless some trickster has faked up what seems to be a real company website, it seems that the whole thing is true.
Appalling, but really, what wouldn't you give every once and a while to tell a customer what you really thought?
posted by Lisa at 10:30 p.m.
1 Comments:
Mmmm. I bet you've wanted to tell a client a blunt home truth. I've both wanted to do so and have done so, and probably not often enough. Of course, there is a difference between 'home truths' and malicious, over-the-top rants. This sounds like the beginning of an urban legend or one of the smartest marketing ploys ever. Even bad publicity is free publicity.
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